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Former Member

Service Desk " REPORTED BY" field blank

Hi,

On SOLMAN 4 SP12 when messages are created, the 'REPORTED BY" field is blank when looking at the messages in transaction monitor or DSWP. Even though you have specified the reported by name using DSWP-->create message section, the field remains blank.

You can still go into the message in change mode and then populate the reported by field again which it then retains but this is a hassle as it should keep the settings in reported by field when the message is initially created.

Anyone come across this problem and know how to fix it?

thanks.

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2 Answers

  • Sep 03, 2007 at 06:48 AM

    Hello,

    Have a look to note 1049362.

    Hope this helps,

    Dolores

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    Former Member
    Sep 05, 2007 at 12:56 PM

    Hello Sniper,

    What are you settings in the partner determination procedure?

    only if these settings are right then and then you ibase enrty will have any effect!!!

    Regards,

    Achilles!!!!

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