How to Work with DeadLine Monitoring : Basic understanding required

[Former Member]

Hi my scenario is ,

The user needs to approve the process . if he is not approve with in 5 mins , it should a mail to him again as requesting to approve .

In order to meet this scenario , i have created a user Decision in my workflow , in decision tab for the user decision i have mentioned my username in agents.

Then in the Latest end tab , i have selected refer.Date/time in the Workitem creation tab , and 5 mins i choosed in the time text box.

in display text i assigned my user name again .

inoutcomes tab i have activated the processing obsolete ( But i am not clear what is the use of this )

after the userdecision i created a sendmail step below of approved and rejected.

and workflow completed , no error ...

when i exected this workflow , it is not sending any escalation mail as i mentioned .

what could be the problem ?? it is still showing the inprocess status in the workflow log... workitem is there in my inbox.

Message was edited by:

Prakash N

[martin_nooteboom]

Hi Prakash,

Did you activate the job to check the deadlines in SWU3? This is program RSWWDHEX.

Regards,

Martin

[Former Member]

Thanks for the tips,

Otherwise , could you please give an example scenario with step by step ... to understand how to create dead line monitoring . Let me follow that and try to complete that for understanding the dead line monitoring..

any link ? if so will be helpfull.

[KKilhavn]

What exactly is it you have failed to get right? Have you not been able to define deadlines? Does nothing happen when the deadlines are passed? Does your mail-sending fail?

Here is <a href="http://help.sap.com">a link I have found very helpful</a> for understanding how deadlines work and should be set up.

[Former Member]

It is working fine with a new workflow ...

i am confiming this msg and i have some other queries , opened in a new msg.

Thanks for all of you.

[Former Member]

Hi Prakash,

Do you want to send an email notification or a message in the business workplace of the agent, if you want to send a message in business workplace then what you have is done is correct and you dont need to activate processing obsolete also but if you want to send an email notification then go for a modeled outcome instead of display text and define a mail send step in the flow, also check your configuration settings.

Hope this helps,

Regards

Saurabh

PS: please reward points if this helps you.

[Former Member]

Have you enabled the Processing Obsolete Outcome of the Decision Task. I think your requirement does not require this outcome. If this outcome is enabled then you need to use Process Control step to make the Workitem Obsoloete which is not required.

In your case you just define an outcome and in this outcome you create a send mail step. Please also check SWU3 Tcode is properly configured.

<b>Reward points if useful</b>