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Aug 23, 2017 at 01:06 PM

Time recording reporting

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Hello everyone,

I need a report in Solution Manager 7.1 SP12 (ITSM) on time recording functionality which includes detailed information about processors, activities the processors have done and time the processors spent on these activities. The report AI_SDK_REPORT_EFFORT gives overall information on time spent per service message without processors/activities details.

Thank you.