Customer Statements

Can anyone help me please?

Using ECC 6.0 - I am using SAP13 statement type - program RFKORD11 is assigned to it.

I have specified the statement type in the customer master records however nothing is being output to the printer/spool request.

I am producing the statement via transaction F.27 (program RFKORK00).

Has anyone any ideas as to why this could be?

Regards

Claire