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Former Member

send mail from service desk.


I need some advise on sending emails from within the service desk using the Email to Message Creator (Mail) feature. This doesn't seem to be working at the moment for our v4.0 Solman installation.

I have already configured SAPconnect and the SMTP gateway has been setup to allow outbound email from Solman to a mail server - I have tested this using the business workplace by sending an email to my email account and that works.

I have been review numerous notes do I need to install the WP-PI for our installation BASIS 7.00. ITS has already been configured.

Thanks and Regards,


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2 Answers

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    Former Member
    Aug 31, 2007 at 11:25 AM

    Hello Hardeep,

    Can you kindly check whether you have maintained an email address in the Business Partner for the Message Creator ?

    If the email address is missing in the BP then the email functionality will not work.



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    • Former Member

      Hi Amit

      I have already populated the email address, however no success !

      Are there any useful logs file which can help me out apart from the one I can see in the service desk which isn't that helpful ....



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    Former Member
    Aug 31, 2007 at 12:33 PM

    Hello Hardeep,

    Can you check the log in the Actions tab that can be seen from the transaction data in the Service Desk Message ?

    What does it say about the action send mail to creator ?



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    • Former Member Former Member

      Dear Hardeep,

      The issue that you have raised is very curious. However it does not

      relate directly to Solution Manager. In principle it is possible to

      send an email to an external receipient from SAP System with an link to

      an Business object.

      Please find the following SAP Note(s) for your review:

      (1) 880203 SAPconnect: sending business objects

      (2) 196171 Required table entries f. workplace server system

      Note 880203 is directly related to note 530932 but offers a much better

      solution, if your system configuration doesn't include and ITS server.

      In general: when an object link is send to an external address,

      the object is converted to an URL which allows direct access to

      the object/SAP system.

      To generate the URL you will need to perform some customizing as has

      been described in note 530932, e.g. the name of the web server, etc.

      You will alos have to perform additional table customizing as per note


      In addition to the names for the component systems, the workplace server

      system must also have an own entry in table TBDLS that corresponds to

      the entry of the respective client in table T000.

      Quote //

      If this data is not maintained, note 880203 offers the solution that

      the message is send as normal text or html without link. So, the

      recipient is still informed about the issue and can logon to the

      SAP system on his prefered way, open the object and do the required


      So, please apply the correction from note 880203. In t-cd SCOT you can

      choose on your mail server node, if the object message should be send

      as text or as html. If the URL is generated within the document depends

      on the customizing you did in the workplace/Url tables mentioned in

      notes 530932 and 196171

      UnQuote //

      I hope that the above information is to your satisfaction.