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Not getting notification e-mail in case of time based publication

Former Member
0 Kudos

Hi,

We are working with subscription service.

We have one document subscribed by some users.

Users are getting notification mail whenever there is any modification in that particular document.

But when I am setting the lifetime property of the document.

Users are not getting notification e-mail when that document get published or get expired.

We checked in the Subscription Service.In the Allowed Admin Notification field we have to mention the proper event.

But we don't know which event name to mention.

It will be very helpful if any one let me know about it.

We are using EP 7.0.

Regards,

Biswarup

Accepted Solutions (0)

Answers (1)

Answers (1)

detlev_beutner
Active Contributor
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Hi Biswarup,

From the official documentation http://help.sap.com/saphelp_nw04s/helpdata/en/e8/a9a76828b8dc469969ff450ec81ced/content.htm this definitely should work out of the box.

Anyhow, what kind of subscription do you have chosen, immediate subscription or regular (daily, weekly, ...)?! If you are talking about an immediate subscription, try to alter this to a regular subscription. <i>Maybe</i> the change event which triggeres immediate subscriptions isn't thrown correctly by the TBP.

But even in this case, please open an OSS message, as this should be considered as a bug (or at least as a lack of documentation on help.sap.com).

Hope it helps

Detlev

Former Member
0 Kudos

Hi Detlev ,

Thanks for your reply.

I checked the link that you mentioned.

But it is only a general overview documnet about time based publishing.

The subscription that we used , it's frequency is 'Daily' .

If you have any idea please let me know.

Thanks and Regards,

Biswarup

detlev_beutner
Active Contributor
0 Kudos

Hi Biswarup,

> But it is only a general overview documnet about time based publishing.

Grrrr. Please double-check it (or you don't have to, as I'm now copying the part I have been talking of for you):

<i>The document becomes visible to users with read permission when the Valid From time is reached. <u>At this point, people who have subscribed are notified about the publication of the document.</u></i>

So as said, if it doesn't work for you, then it's a bug, and so please open an OSS messaage.

Regards

Detlev

Former Member
0 Kudos

Try note 808756.

Pradeep

detlev_beutner
Active Contributor
0 Kudos

Hi Pradeep,

Please double-check the original message by Biswarup: "Users are getting notification mail whenever there is any modification in that particular document." -- there is no general problem with the subscription mails!

Best regards

Detlev

jim_kowalik
Explorer
0 Kudos

Have you had any luck with this? We have the same problem, if you set the subscription to send an email on every event it works fine, but if we set it to daily, weekly or monthly, the emails never get sent. If you have a fix please let me know, we currently are using remote consultanting for this, and they are having no luck. The strangest thing is that it works in DEV and QA.