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Aug 21, 2017 at 12:32 PM

Problem in Adding surveys to phone call activity

204 Views Last edit Aug 24, 2017 at 04:15 PM 4 rev

Hi experts

I am working on Sales Campaigns part in SAP Cloud for Service

I have requirement to configure Phone call Campaigns with Survey and assign the Campaigns to multiple users to execute Phone call activity with survey to customers .

I was configuring activity plan and routing rules to assign survey to phone call activity and assign Campaigns to users. – Tasks/Surveys for Phone Calls.

When I am creating activity plan for Survey, I could not add Survey created with category "Customer Satisfaction" activity plan Survey.

It’s not showing or allowing the surveys in value selection to add to activity.

i have already created my survey and which are in active status

Someone please help for the Tasks/Surveys for Phone Calls configuration steps or document.