I am working on Sales Campaigns part in SAP Cloud for Service
I have requirement to configure Phone call Campaigns with Survey and assign the Campaigns to multiple users to execute Phone call activity with survey to customers .
I was configuring activity plan and routing rules to assign survey to phone call activity and assign Campaigns to users. – Tasks/Surveys for Phone Calls.
When I am creating activity plan for Survey, I could not add Survey created with category "Customer Satisfaction" activity plan Survey.
It’s not showing or allowing the surveys in value selection to add to activity.
i have already created my survey and which are in active status
Someone please help for the Tasks/Surveys for Phone Calls configuration steps or document.