SAP ISU FICA scenario

[Former Member]

Hi,

We have a business scenario for a client as follows. On a contract account if there are some dues of energy bill. The dues are being disputed by the customer. A provision is required in system, where user will flag in system the dues item(s) under dispute. After flagging it should not appear on the invoice print. On final settlement, the disputed items can either be written off or re instated on the contract account. Provision of tracking of disputed amount is also required.

Please suggest the appropriate solution.

[harikaku]

You can also flag the line item using a dunning lock "D" -(Create a new dunning lock "Dispute" and when you print the invoice using FPCOPARA ask the ABAP to exclude dunning lock "D" dispute

-Hari

[william_eastman]

Look at dispute management functionality

[Former Member]

Hi,

Dispute management functionality is not implemented here and also not in scope. Is there any way, through which it can be handled within ISU modules.

Thanks.

[william_eastman]

Dispute management is the ISU standard functionality for this scenario. Anything else would require process customization.