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BusinessObjects - Promotion Management Issue with jobs

Hi guys.

Im configuring Promotion Management in BusinessObjects BI Platform 4.2.

All source and destinations systems are defined.

SBID as Source and SBIQ as Destination

After selecting a test promoting job, it starts running but after a minute after it fails.

Job logs are shown below.

Any idea what could be the cause of this issue?


When executing Promote, it starts


.\apsfactory.cpp:586:-: TraceLog message 192
|547d0103-4bf0-0794-ca22-62f6b63c4ecb|2017 08 18 00:27:47:449|-0300|Error| |  |E| |cms_SBID.CentralManagementServer| 3808|4292|| |2049|0|3|0|CMC.WebApp|SBID:1372:46.121688:1|BIPSDK.SessionMgr:getSession|SBID:5128:7491601.13150298:3|cms_SBID.CentralManagementServer.newService|localhost:3808:4292.6383543:1|CtZr35UOjUh5gVARQwJ3R501db42|||||||||||Failed to get session id from handle and handle is not set to bypass nor server-server discovery


8.427: [Full GC (Ergonomics) [PSYoungGen: 5628K->0K(58880K)] [ParOldGen: 21723K->24589K(38912K)] 27351K->24589K(97792K), [Metaspace: 17806K->17806K(278528K)], 0.0743547 secs] [Times: user=0.20 sys=0.00, real=0.06 secs] 
37.563: [GC (Allocation Failure) [PSYoungGen: 53248K->8188K(72704K)] 77837K->33057K(111616K), 0.0126453 secs] [Times: user=0.03 sys=0.00, real=0.02 secs] 
39.650: [GC (Allocation Failure) [PSYoungGen: 72700K->7127K(74240K)] 97569K->36120K(113152K), 0.0187644 secs] [Times: user=0.03 sys=0.00, real=0.01 secs] 
40.480: [GC (Metadata GC Threshold) [PSYoungGen: 45890K->2433K(84480K)] 74883K->38054K(123392K), 0.0101299 secs] [Times: user=0.01 sys=0.00, real=0.02 secs] 
40.490: [Full GC (Metadata GC Threshold) [PSYoungGen: 2433K->0K(84480K)] [ParOldGen: 35620K->31859K(52224K)] 38054K->31859K(136704K), [Metaspace: 30094K->30094K(290816K)], 0.0828846 secs] [Times: user=0.28 sys=0.00, real=0.08 secs] 
41.437: [GC (Allocation Failure) [PSYoungGen: 75776K->3324K(86016K)] 107635K->35192K(138240K), 0.0230626 secs] [Times: user=0.08 sys=0.00, real=0.03 secs] 
45.176: [GC (Allocation Failure) [PSYoungGen: 79057K->5209K(96256K)] 110924K->37084K(148480K), 0.0077128 secs] [Times: user=0.06 sys=0.00, real=0.02 secs] 
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3 Answers

  • Aug 18, 2017 at 04:35 PM

    What are you actually promoting ?
    couple other things :
    1. You do not need to setup source and destination systems to do promotions. You can simply create a new job and define systems there.

    2. jobserver_SBID.AdaptiveJobServer_LCMSchedulingService_CHILD0_gc is a garbage collection log, which is useless for the purpose of what you're investigating.

    Default CMS trace most often useless as well.
    If you want to trace promotion workflows - use end to end tracing, as described in KBA 861180

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  • Aug 22, 2017 at 11:25 PM

    Hi Denis.

    Thanks a lot for your valuable support.

    Please see in screenshot below which objects are being Promoted.

    As you can see, Source is SBID and Destination is SBIQ.

    There are several kind of objects promoted.

    Also I have activated E2E Trace as you recommended in Note 1861180, but XML file doesnt seem to collect any relevant data.

    Just connection logs but nothing that seems to help to understand why the job fails

    ]]></requestHeader><responseHeader><![CDATA[HTTP/1.1 200 OK
    Server: Apache-Coyote/1.1
    pragma: no-cache
    Cache-control: no-store
    Content-Type: text/json;charset=UTF-8
    Content-Length: 34
    Date: Tue, 22 Aug 2017 22:34:19 GMT
    ]]></responseHeader></Message><Message id="1" dsrGuid="A4BADBDE6C3B1ED7A1F157995B3BEDC2" protocol="http" localPort="60654"><x-timestamp>22.08.2017 22:39:21.073 UTC</x-timestamp><duration>3214</duration><returnCode>200</returnCode><sent>1505</sent><rcvd>103</rcvd><firstByteSent>22.08.2017 22:39:21.075 UTC</firstByteSent><lastByteSent>22.08.2017 22:39:21.092 UTC</lastByteSent><firstByteReceived>22.08.2017 22:39:24.286 UTC</firstByteReceived><lastByteReceived>22.08.2017 22:39:24.287 UTC</lastByteReceived><requestLine><![CDATA[POST http://sbid:8080/BOE/CMC/1704281502/admin/App/BOETimeoutPing HTTP/1.1]]></requestLine><requestHeader><![CDATA[POST /BOE/CMC/1704281502/admin/App/BOETimeoutPing HTTP/1.1
    Accept: */*
    X-Requested-With: XMLHttpRequest
    Content-Type: application/x-www-form-urlencoded; charset=UTF-8
    Referer: http://sbid:8080/BOE/CMC/1704281502/admin/App/home.faces?service=%2Fadmin%2FApp%2FappService.jspā‰ˆpKind=CMC&bttoken=MDAwRFNLTDRGRGBCazIxZTBmQDFhQztVSlFbYDNhNDAEQ
    Accept-Language: es-ES,es;q=0.5
    Accept-Encoding: gzip, deflate
    User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
    X-CorrelationID: A4BADBDE6C3B1ED7A1F13D17D6418DC2-1-2
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
    Host: sbid:8080
    Content-Length: 45
    Connection: Keep-Alive
    Cache-Control: no-cache


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  • Aug 25, 2017 at 10:00 AM

    Out of curiosity, if you do a Test Promote, does that fails the same way?

    It seems that you only have few objects to promote (please bare in mind that there is a limit on objects you can promote in the GUI), and doing a Test Promote can provide you with insight in which object(s) that you are trying to promote that is causing the issue.

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