Contract need to be deleted from a product

[Former Member]

Hi,

We have a product for which a Service contract assigned. When I am trying to delete the service contract from the Product it is giving a message that 'Document is being distributed - changes are not possible'.

Can any one suggest how can I delete the service contract attached to a product.

Regards,

Usha.

[Former Member]

Hi Usha,

This is probably because of the BDOCs. One way to eliminate this is run a report

CRM_CHECK_DISTRIBUTION_STATUS. Just give the Object Id and Transaction type and uncheck the Check field.

After this please try to delete the Product from the Service Contracts.

Will Update you if i get more info.

Regards,

Subhashini.T

[Former Member]

hi, are u integrating CRM and R3 / ECC?

is ur product created in CRM and flown to R3/ECC or vice versa?