Deadline Monitoring

Hi Workflow Experts and Gurus! (--,)

I have an existing SRM scenario where an e-mail alert is sent to the recipient <b>right after he/she receives the first e-mail</b> (Confirmation e-mail). The client wants the e-mail alert (2nd e-mail) to be sent 30 minutes or more after she receives the 1st mail.

Specifically, when the client receives a message with the subject <b>Please Check Confirmation no. xxxx</b>, she automatically receives a message alert with a subject <b>Period Expired: ProcConfirmationEC No. xxxx</b>.

Where can I configure in Workflow the time schedule for the Alert Message?

I used a workflow template (<b>Task GenAler</b>) and the tasks have No Deadline Monitoring.

Please guide me on what to do.

Thanks in advance. I will reward points for valuable answers.

Message was edited by:

Reymar Ellazo