Team Viewer performance

Hi,

Here is my issue:

When a Managers go into the MSS portal, click on the Team Viewer and select "Peers", they end up in a loop. When they end the session and go back in, they are unable to open that Iview(screen). This happens in all the iviews where they might select PEERS. We have had a work around in place by re-creating their userIDs.

Is there another way to clear the manager settings without deleting the userID?

We also change the view depth to 3 "V_TWPC_V.

Thanks

Jean Seguin