Cannot change the email address in SAP Account Settings

[Former Member]

Dear friends,

Please let me know how do I change the primary email (it is disabled for change) on my profile (https://people.sap.com/manage#).

Best Regards,

Wang

[VeselinaPeykova]

You have a S* user, which means that the settings can be changed from https://launchpad.support.sap.com/#/user/profile (SAP One Support Launchpad).

If you are unable to edit your settings from there, you may need to contact the person within your company, who handles these tasks.

[Former Member]

Dear Veselina Peykova,

Thanks for your answer.

And I do have the change option on the user profile dashboard. However the problem is that my email address emailAddress1 defined in the user profile(the current correct one) is different from the one emailAddress0 the people.sap.com.

Probably it's because that I changed my email address from emailAddress0 to emailAddress1 once, I'm wondering whether people.sap.com provides the way to maintenance the email address.

[VeselinaPeykova]

I have never encountered a case where the same S* user ID is associated with different e-mail addresses (difference between https://accounts.sap.com/ui/protected/profilemanagement and ).

Probably you need to contact SAP support by submitting more details (something that you cannot do here, because it may violate RoE) via this form: https://www.sap.com/registration/contact.html.

[Former Member]

Appreciate your efforts and support, thank you very much.