Thanks for ur reply Arif... Wat i meant was few tickets list which can help me understand the support scenario in MM module coz in this forum I saw couple of tickets for SD module.
In the support project, the client is already run their business on SAP so you can think of some kind of the scenarios i.e. create new SLoc, create new material group, create new pur group, create new condition type. For this kind of requirement, client will create the ticket and the service partner (consulting firm) will provide the business solution or application solution. This is simple scenario. Now, all the thread is created by someone who were haveing problem with SAP system or wants to know the additional information and as a SDN contributor we are providing them support. so in our case, all thread will be treated as tickets and successful answers for that query are solution for those tickets.
Personally, I have not seen any documentation for tickets. But checkout in the first thread of this forum which explains about tickets and the process for tickets.
Thanks Arif..ur reply was really helpful. So u mean we have the scope of configuration and customization in all sub module within MM module like purchasing,inventory mgt, physical inventory and invoice verification during support projects. I was really confused of configuration in support projects coz we did all the necessary configuration during implementation right!!
Plz correct me if I am wrong. and once again thanks. I was trying to rewards u with pts. but its showing pts are already rewarded. plz check on this.
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