How to assign agent to step type activity

[Former Member]

Hi,

Please can any one explain me how to do the the agent assignment for step type activity( i have assigned synchronous dialog method to this step ) .I have organizational chart to be specific i have a position ( position id ).

thanks in advance.

regards

manju

[Former Member]

Hi Manju,

I think one of our collegue has explained it already. Just to add to it, you have to specify the Number i.e position ID while specifying the agent in expression.

e.g. Position <b>Team Lead</b> is S 50000068 in org chart, then you need to use 50000068 in workflow template and use option <b>Position</b> for agent assignment.

Regds,

Akshay

[Former Member]

You can use the Option of Agent Assignment thru the "Position " that appears in the Control Tab of the Activity Step. Assign your position Id there. Take care that your Task is general Task which you can change the attribute by hitting the Red Drum button at the side of Agent Assignment. Then change the Task Attribute to general.

<b>Reward points if useful</b>

[Former Member]

Hi Arghadip Kat ,

I have calling this activity after the decision by the approver . the approver has an option to generate the report and approve and reject . when the approver presses on generate button this step is calling. i am getting the following error in the workflow log :

dialog workitem created : agent determination for the step is failed.

check agents : result of the agent resolution doesn't agree with agent of the task.

please can u suggest me what to do.....

regards

manju

[Former Member]

Check whether the Task is a General Task. If not make this as General Task. If it is General task and still it is showing this error Make the Task as General Forwarding Not Allowed. Assign some agent whom you want to send the Workitem. Now again change the Attribute to General Task. Now thios will work perfectly.I have done this in my Workflow Development.

You can change the Task attribute by hitting the Red Drum button at the side of Agent Assignment in the Control Tab of the Activity Step.

<b>Reward points if useful</b>

Thanks

Arghadip

Message was edited by:

Arghadip Kat

[KKilhavn]

You can set the task to General Task while trying to make everything work, but be aware that this is not a good choice for production environments if it can be avoided. It is bad both because it has a negative performance impact, and because a work item where an agent can't be found may end up in everyone's inbox. If possible, determine who should be able to execute these work items (possible agents for the task) and restrict the agents of the standard task. The agent specification in the workflow step is used to further restrict the agent selection.