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Former Member
Aug 28, 2007 at 12:07 PM

service desk SLA

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Hi all,

I have implemented basic service desk.

Now i want to implement SLA for the same.

Currently i have config the mailing action depending upon Status change. But now the req is to to trigger the mails depending upon timeline.Which can be done via SLA.

I have gone thru the Service desk additional guide which is available on service.sap but not that much helpful.

Can anyone please explain me how to implement the same.

Points will be rewarded for sure.