'END' button on IC Web Client?

[Former Member]

Hi all,

We are working on SAP CRM Interaction Center webclient 4.0.

On top of the page we see a Toolbar with several buttons. One of the buttons is end. (Used to kill the existing session)

Can anyone guide me where exactly is the code for this 'End' event?? Which view, controller etc.?

Full rewards guranteed for helpful answers

Regards, Rahul

[Former Member]

On Clicking End Button 'InteractionEndrequest' is raised which calls IC Internal MGR class CL_IC_INTERACTION_MGR_INTERNAL Method IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT which will excute the piece of code

when if_crm_ic_events_con_base=>gc_interaction_end_request.

me->on_interaction_end_request( ).

Hope this helps.