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Trial version new install with new install of Windows Server 2008 r2

Aug 18, 2017 at 03:27 PM


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Recently downloaded and installed Crystal Server 2016. I have been having nothing but issue since installing the software. I have uninstalled, and reinstalled with no success. The server is fully updated via Windows update. Please see screen shots below pertaining to errors and please advise. Not a good start since we are considering buy licenses, but we can’t even demo the software at this point. The server Crystal is installed on is a brand new Windows Server 2008 r2. cs1.pngcs2.png

cs1.png (29.5 kB)
cs2.png (54.8 kB)
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3 Answers

Don Williams
Aug 21, 2017 at 05:46 PM

Hi Keith,

When it was installing it first checks for dependencies, did you see any missing parts?

Go into the install logs and look for errors also. Should be in here under a date folder:

C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs

First error is a dependency missing, second error is because of the first error.

It could be a missing version/patch Framework or possible the VC 2005 C++ ATL Security update needs to be installed.

Start the CCM and try to enable all servers. If you can't log in then repair the install.


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Keith Krus Aug 22, 2017 at 09:22 PM

Hi Don,

When the dependencies were checked, all the dependencies were successful on both installs.

After looking at the logs, which i have attached, it appears there is a whole slew of .DLL's that did not register...errorsandwarnings.txt

When I attempt to start the CCM is when I receive the 1st error message pertaining to the missing .DLL. I also received the same error during install. Could the failure in registering .DLLs a permission issue? Or was logged in as Administrator.

Almost looks like some kind of missing Framework?

Let me know your thoughts.

Thank you in advance.

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Keith Krus Aug 30, 2017 at 05:54 PM

Hi Don,

Wondering if you had a moment to review the log file i have attached?

I would like to get this issue resolved so the powers the be can make a decision if they want to purchase or not. If we can't resolve the install issue, we may need to turn to a different solution.

Let me know.


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