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My Messages Widgets

Aug 18, 2017 at 12:00 PM

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Former Member

Hi

I have a problem to assign a user status to My Messages Widgets in CRM UI.

We have done some custom status codes for change documents and these can’t be added to the selectable list of statuses in the selection table where you configure the My Messages Widgets – please see our additional statuses below.

This means some of the custom status codes are missed in the filter.

Define My Messages Widgets:

Specify Status Mapping for Customer Status Profile:

TJ30:

We have tried to add to the custom statuses to the Specify Status Mapping for Customer Status Profile but the status type isn’t available as a selectable option.

Where can I add a new Status Type so I can choose it in "Specify Status Mapping for Customer Status Profile"?

Regards Ulf Lundqvist

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The Status Type is a key column of the "Specify Status Mapping for Customer Status Profile" so you can delete the line a create a new one with the desired Status Type.

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Former Member

Hi Christian

Sorry for my late response but I have some vacation.

When I check "Specify Status Mapping for Customer Status Profile" the status type is a drop down menu, I can create a new status but were do I create a new status type?

Regards Ulf Lundqvist

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