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Former Member

Second Level category is active while first level catgeory is not filled?

Hi guys,

I have issue regarding Category block in WebUi.

Please see attached screenshot.

You can see that 1st Level Category is not filled, however 2nd Level category is available for choosing. So our requirement is that 2nd Level category should be grayed and unavailable for choosing till 1st Level will not be chosen.

Please, any suggestions how to solve this question?

category.jpg (22.8 kB)
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1 Answer

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    Former Member
    Aug 18, 2017 at 09:04 AM

    Hello Pavel,

    Can you please check if the Category Description in the Categorization Schema definition is filled?

    As you can see in my screenshot above, the "Category Name - Incident" doesn't have a Category Description.

    Please also check DNO_CUST04 for the Parameter - TOP_SERVICE_REQUEST_CATEGORY



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