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Problem with B1if Scenario Step atom “Call Crystal Report”

Aug 17, 2017 at 12:53 PM


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We want to implement a B1if – Scenario-Step to save marketing documents as .pdf-file in a special folder by using Crystal Reports Layouts. Adding a new marketing document is defined as Trigger for our scenario step.

The scenario step consists of 4 atoms:

  1. Xform atom: to define the parameters to call the rpt.-file
  2. “Call crystal report” atom: corresponding rpt.-file is saved in the folder ../B1iXcellerator/reports
  3. Xform atom: to forward the generated base64-Code to the next atom
  4. Store file atom: to store a PDF in a special folder

This procedure works fine if we use a simplified CR-Layout which only prints the Business Partner CardCode and CardName by passing the CardCode as Parameter.

If we use a standard CR-Layout for marketing documents we are getting the following error message in the “Call crystal report” atom:

“ Unexpected database connector error ---- Error code:-2147467259 Error code name:failed”

We found a SAP note which focused on this problem. But it should be fixed by a higher patch level .

We are usingSAP Business One 9.2 PL: 06 and Crystal Reports for SAP Business One 2013 Support Pack 5 (Version

Has anyone solved this problem or some suggestions to solve it?

Thanks & best regards,


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