Skip to Content
author's profile photo Former Member
Former Member

Set Sales Organization in Support Message

Hello together,

new Support Messages reports the following errors:

Enter a sales organization

Enter a distribution channel

Enter an organizational unit(Sales)

The Sales Area Data of the relevant Business Partner are maintained in section Sold-To-Party with the currency EUR.

The hierarchy of the service Provider is maintained in PPOMA_CRM.

Anyone an idea how to get rid of the error messages?

Thanks

Christian Kock

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

2 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Sep 04, 2007 at 12:17 PM

    Hi,

    Go into your message.

    Goto Transaction Data and Tab Organization.

    Is there a Sales Organization and a Service Organization available?

    If not, you have to maintain them.

    Do this in transaction BP.

    Select your Business Partner with the role of Sold-to Party.

    Goto the Sales Area of the Sold-to Party.

    Select the Sales Organization and Service Organizaiton of the Sold-to Party.

    Kind regards,

    Remy Piets

    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Hi,

      Goto tcode: CRMC_PROCESS_MA.

      Open the Business Transaction you are using for creating Support messages.

      Select or create first, a Organizational Data Profile. I think, in your case, it's empty at the moment.

      Regards,

      Remy Piets

  • author's profile photo Former Member
    Former Member
    Posted on Aug 26, 2007 at 03:50 PM

    it sounds like you have added these three partner functions to your Support Message and they are marked as required.

    To determine if this is the situations, do the following:

    in SPRO go to the Service Desk activity named Partner Determination Procedure

    Highlight SLFN0001

    Click the Partner Functions in Procedure folder on the left

    Do you see those three Partner Functions you mentioned?

    If you want to keep them there but not make them mandatory, remove the value in the field named Minimum (you have to scroll left to see it).

    If you don't want those fields maintained, remove them from the table.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.