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Former Member


Hi SAP Prof,

Can u tell me what are the tools that usually used by most of the companies.

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    Former Member
    Aug 24, 2007 at 04:46 AM


    here are many supports tools there like Solution Manager,WRAP , BLT,Ezwatch, clarify,OVSD--->Over value serviece desk

    Its not that a particular tool is used across all of a companies support projects. It also depends on who your client is. But the company might have few of its own and may be some which are bought commercially. Also there would be situations where a client might already be using a particular tool for managing its issues and they might suggest the company also to use the same.

    As the names go, you already have a list here. Along with these, also few more tools are used to chat with the users like sometime by lotus. This helps us chat with the users who are online and discuss the issues. Its just like yahoo chat.

    Apart from this MS excel is also used extensively to understand whats the status of various cases.


    Hope it adds. Please reward if useful.</b>

    /message/3682274#3682274 [original link is broken]



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  • Aug 24, 2007 at 04:32 AM

    are you mean third party tolls for support?

    remidy,perigrim,ers,vss and besides that solution manager also can be used

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    Former Member
    Aug 24, 2007 at 05:45 AM

    If you mean the tool used to provide support to the client these are few very popular tools used by many customers;

    &#61656; Remedy

    &#61656; Service Desk (SD4)

    &#61656; Peregrine Tool

    &#61656; Madhyam

    &#61656; Solution Manager,

    &#61656; WRAP ,

    &#61656; BLT etc

    How ever you must be aware of that as people know tha and assuming that i think you mean to ask the SAP tools then below are the most of the tool;

    • AboveSoft - Provides utilities, including an interface code generator, a code analyzer and diagram generator and a software estimation tool.

    • Adar - Solutions for task automation. Download SAP tables, upload data from Excel to SAP easily.

    • AppWorx Corporation - A BAPI certified best-of-breed job-scheduling and workload management application for background processing and output management automation.

    • Axxiom Business Solutions - Tool that interrogates SAP R/3 environments for segregation of duties conflicts and produces reports on any found. [Windows]

    • BackSoft - Provides web-enabling technology for SAP R/3. Contains company profile, list of products and case studies.

    • Basis Technologies - Provider of complementary SAP software solutions including Transport Express, Mass Data Reporting and LogonX.

    • Delego - McCammon Enterprises Inc. proposes a java solution for the SAP payment card interface (CA-PCI). Strathroy, Ontario, Canada.

    • Easy Software - Easy Link for SAP R/3 supports electronic archiving and document management.

    • Gamma Enterprise Technologies - Presents a tool used to build test or training scenarios with current data from production. Offers training and white papers. In the USA.

    • GuiXT - A solution for SAP R/3 screen customization and consolidation. Enabling SAP users to combine multi-tabs or screens without ABAP code changes.

    • Impress Software - Provider of Packaged Integration Applications (I.Apps) that enable integration of project management and geographical information systems to SAP.

    • Information Builders, Reporting, Migration, and Data Access - EDA/SNAPpacks allow SAP R/3 users to integrate their SAP R/3 ERP with more than 80 different data sources for consolidated reporting, Web access, and data migration.

    • IntelliCorp Inc. - Provider of diagnostic and system-management solutions for organizations that have deployed SAP R/3. (Nasdaq: INAI).

    • Junot Systems, Inc. - Provider of Enterprise Application Integration software and shrink-wrapped ERP integration solutions for SAP R/3.

    • KGS Software Gmbh - Provides interface solutions and document management systems connectivity for SAP R/3.

    • NSX Software - Provides solutions to load SAP, Business Warehouse or external data warehouses. Also provides integration and training services.

    • OpenHR - HR Intranets for SAP HR enabling employee self-service and manager decision-making.

    • OR Soft - Presents a tool for mass changes to master data in flat tables. In Merseburg, Germany.

    • Paymetric - Provider of payment processing solutions and software.

    • Quadrate - Products that facilite data uploading, data extraction and reporting.

    • Rev-Trac - SAP change management software

    • SAP Barcode - Barcode printing solutions, including the Universal Barcode DLL for SAP.

    • SAPReader - SAPReader is a program which converts SAP R/3 IDOCs into a readable format.

    • Siamease 4 - Intended for integration testing, data migration and mass data maintenance. Presentation of the company and the product, online support.

    • UC4 - Offers a tool for job scheduling and event automation in complex IT environments. Presentation of the company, its training and implementation services and references.

    • Winshuttle - Proposes data loading and tests tools. Evaluation versions for download. Mill Creek, Washington, USA.

    • Z Option - Provides third-party software for SAP, minimizing the ABAP development and maintenance required by all SAP projects.

    It might be of little bit help if no come again.

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