Hi All,
We are using CRM 5.0 with CTI connector. When any phone events happens, IC Webclient screen flickers. i.e. When user calls and agent confirm BP and working on the ticket and during that time caller hangs up, complete ICWC screen flickers. Or if agent is doing Conference during that time also screen flickers or if agent is working on a ticket and gets a call that time also screen flickers.
We are using crm 5.0 SP08. Java version is 1.4.2_12 and there is no MIcrosoft VJM on system. We tried on sevaral workstations and 2 SAP instances and it flickers. I created OSS message and also checked on MarketPlace, here on SDN and microsoft websites. This is happening either we launch ICWC from Portal or directy from GUI.
Any help would be highly appreciated.
Thanks & regards,