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How to customize Campaign Types?


We are searching a way to customize the available campaign types in the new hybris marketing campaigns application. E.g. the business is not using Facebook campaigns or SAP C4C and therefore the tiles are obsolete:

We couldn't find any customizing for the shown campaign types. We analyzed the view with the UI5 inspector and discovered that the binding comes from a JSON so I suspect the campaign types could be somewhere hard-coded? Could you give us a hint?

Thanks a lot!


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3 Answers

  • Best Answer
    Oct 10, 2017 at 02:58 PM

    Joyca Vervinckt: SAP note 2477789 solved the issue almost for us (at least the tiles Facebook, C4C and paid search disappeared now).

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  • Aug 24, 2017 at 09:50 AM

    I've been wondering the same!

    In previous versions we could remove the campaign types we didn't need in SPRO in Define Campaign Categories and Actions, but indeed this does not affect the new popup it seems.

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  • Aug 30, 2017 at 06:33 AM

    Hello Conrad,

    You can control the campaign creation tiles via the campaign category customizing. The tiles for 'blank campaign', 'email campaign' and 'mobile campaign' are there by default, but all others can be hidden from the campaign creation.

    In the onPrem version this needs to be done in the following customizing:

    SAP Hybris Marketing
    Define Campaign Categories and Actions

    You will need to deactivate the affected campaign category.

    In the Marketing Cloud Edition the same can be done with a self service configuration app.

    As a result the 'facebook campaign', 'paid search campaign' and the 'transfer leads campaigns' are hidded from the creation screen.

    What is your system release? Maybe this was enabled with the latest releases.

    best regards,


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    • Hello Kevin Wang !

      Sorry I'm coming back to you so late but I didn't get a notification about your update to my question. I invalidated the metadata cache and the ICM cache as described in 2319491 but unfortunately this does not impact the number of tiles (of course I cleared also the browser cache). I haven't deleted the UI2 cache though because I wasn't sure if this has something to do with it?

      Meanwhile we have an open OSS for this matter and I think Johannes Voglsam is taking care of that :) If you have any further ideas or you think we should apply the instructions for the UI2 cache then just pass us a message!

      Thanks in advance