Enter service employee grp error in service ticket

[Former Member]

Hi Forum,

We are working on CRM 5.0 SP 7,IC WebClient and have implemented the BAdi "CRM_SERVICEPROD_BADI" for assigning the 'Investigation' service product in the background whenever the service ticket is created. So the service product is assigning in the background everytime the ticket is created and at the same time we have the following errors in the ticket:

"Enter Service Employee Group"

"Enter the unit of measure"

Please guide.

Shridhar

[Former Member]

Hi Shridhar

I'm also battling to resolve the "Units of Measure" issue. Are you able to shed some light on how you solved it?

Max points for the right answer.

Many Thanks

Panduranga

[rekhadadwal]

Hi,

Please try to maintain the unit of measure in the product master for the particular sales area.

Then you will not get the error to enter the unit of measure.

Hope this helps.

Reward with points if helpful.

Regards,

Rekha Dadwal

[Former Member]

Hi Panduranga,

We have resolved the issue. We had implemented the BAdi to assign the dummy service product in the background. Earlier we were trying to use 'UN' as the unit of measure so the error was appearing whenever you create the ticket. So we changed the UoM from UN to EA. So if you have implemented the BAdi you can try what we have done.

Please reward points if helpful.

Shridhar

[Former Member]

Hi,

Please remove the Service Employee Group partner function from the Transaction type TSRV(Default) - if you have used the default transaction (TSRV) in Business Transaction profile attached to the ICWEBCLIENT PROFILE.

ICWEBCLIENT PROFILE ---> Business Transaction --->dependent transaction

Go to the Transaction type >Partner function->remove the Service employee Group Partner function.

That should do it ..

Cheers!!

Raj

[Former Member]

Hi Shankar,

Thanks for the pointer. Our development system is down. Will keep udated the forum once I resolve it. have rewarded points.

Shridhar