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Former Member

Enter service employee grp error in service ticket

Hi Forum,

We are working on CRM 5.0 SP 7,IC WebClient and have implemented the BAdi "CRM_SERVICEPROD_BADI" for assigning the 'Investigation' service product in the background whenever the service ticket is created. So the service product is assigning in the background everytime the ticket is created and at the same time we have the following errors in the ticket:

"Enter Service Employee Group"

"Enter the unit of measure"

Please guide.

Shridhar

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2 Answers

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    Former Member
    Posted on Aug 23, 2007 at 11:40 AM

    Hi,

    Please remove the Service Employee Group partner function from the Transaction type TSRV(Default) - if you have used the default transaction (TSRV) in Business Transaction profile attached to the ICWEBCLIENT PROFILE.

    ICWEBCLIENT PROFILE ---> Business Transaction --->dependent transaction

    Go to the Transaction type >Partner function->remove the Service employee Group Partner function.

    That should do it ..

    Cheers!!

    Raj

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    • Former Member

      Hi Shankar,

      Thanks for the pointer. Our development system is down. Will keep udated the forum once I resolve it. have rewarded points.

      Shridhar

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    Former Member
    Posted on Sep 28, 2007 at 08:55 AM

    Hi Shridhar

    I'm also battling to resolve the "Units of Measure" issue. Are you able to shed some light on how you solved it?

    Max points for the right answer.

    Many Thanks

    Panduranga

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    • Former Member

      Hi Panduranga,

      We have resolved the issue. We had implemented the BAdi to assign the dummy service product in the background. Earlier we were trying to use 'UN' as the unit of measure so the error was appearing whenever you create the ticket. So we changed the UoM from UN to EA. So if you have implemented the BAdi you can try what we have done.

      Please reward points if helpful.

      Shridhar