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Former Member

third party

hi

how do we handle 3rd party returns.

bcos the goods are directly sent to the customer and if the goods are damaged, then to whom he'll return them. or else who will give credit memo to the customer.

so if we don't check the goods sent by the 3rd party vendor, then there is always a chance of sending defective goods.

but we can't keep on tracking that. so how to proceed.

regs

sridhar

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4 Answers

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    Former Member
    Aug 22, 2007 at 11:11 PM

    Third Party Return Process

    Please check this extract from the sap library :

    If the vendor grants you a credit memo on a quantity or a value basis, you can then send this credit memo directly to your customer.

    The billing type Third-party credit memo (G2S) is available for this. The billing type Third-party credit memo works with the item category TASG (third-party credit memo item). The Billing-relevance indicator F is set in Customizing for Sales for this item category. This means that the cost is not created. In Customizing for Sales, the item category TASG is set at item level in copying control for the billing type G2S (copying control sales document by billing document) as the target item category (source: TAS-> Target:> TASG.)

    Process Flow

    Create a billing documente with billing type Third-party credit memo (for further information, see the section Creating a billing document in the Billing document). Enter the third-party order as a document still to be processed. The quantities are automatically removed from the invoice.

    The above is the process for giving a credit memo which can be adapted for return goods.

    Regards,

    Rajesh Banka

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    Former Member
    Aug 22, 2007 at 08:54 PM

    Sridhar,

    Your question on which address the customer is going to return is valid. Let's say you bought a camera from XYZ company which sent it to you directly thru it's vendor ABC. Now one thing to remember is for customer (you), your vendor is XYZ company. You have no idea about ABC. So when you want to return the camera as it is defective you probably will call XYZ company and they will ask you to send it to ABC address. Again for you as a customer you are still dealing with XYZ company. You are not related to ABC.

    Now lets get to the credit. As emphasized the transaction from customer perspective is alway with XYZ, so XYZ is going to refund the money by processing credit memo. Your question on ABC sending defective parts is related to XYZ and ABC business terms.

    PS: I have mentioned that probably you will return the camera to ABC address, but it is also possible that you send it to XYZ (or any other address). But you still will be dealing with XYZ. You can't call ABC company because as a customer you wont' know about ABC in the first place. And even if you (customer) know ABC is the 3rd party vendor still there is no billing agreement with you.

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    Former Member
    Aug 23, 2007 at 03:49 AM

    Hi

    When we order for a 3rd party good from a Vendor, we use Item category TAS standard in our sales order. A PR is created followed by a PO. Then Invoice verification is done and finally our end customer is billed.

    In of 3rd party return Credit note to customer and debit to vendor.

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    Former Member
    Aug 23, 2007 at 09:37 AM

    Dear Sridhar,

    please be careful with this process.

    Officially the return process is not supported by standard SAP ERP system for the third-party process (SAP note 751609). This functionality was never designed and is not supported.

    The note 751609 is the official statement of SAP to this problem.

    I am sorry, I cannot give you another response. Nevertheless I hope that this information helps you further. So again, be careful.

    Kind regards,

    Akmal Vakhidov

    Development Support IMS SD, SAP, Walldorf/Germany

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    • Former Member

      hi Akmal

      thank u for the reply.

      but this happens generally in realtime world.

      thats wat i was asked in one interview.

      anyway

      thanx & regs

      sridhar