Service Desk - Solution Manager

[Former Member]

Hi,

I was hoping somebody can help me. My team is currently using Solution Manager however I have realised that when I go into CRM_DNO_MONITOR that the message priority ranges from Very High, High, 2. High, Medium, Low and 4. Low. I have gone into the transaction OSC3 and can see that the priorities have been set like this, is this a default?

Also why does some messages i.e. that is assigned to High takes the priority value High, and some take the value 2. High? Should there be just one value High? Why does different messages take on different value?

Can I change the Priority Value in OSC3 without corrupting exsisting messages with 2. High and 4. Low?

[former_member453432 · Accepted solution]

Hi,

I had this problem too. You should implement Note 964598 to fix this problem. In Standard you have 4 different priorities from 'low' to 'very high'.

Regards,

Stefan

[markus_doehr2 · Accepted solution]

...and this note will be need to be re-applied each time the BASIS team decides to deliver the priorities again with the next BASIS supportpackage...

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Markus

[Former Member]

thanks alot for the help, I have also spoken to a SAP BASIS consultant and he has suggested that I wait until all dud support messages are confirmed before applying the note incase of inconsistencies so soon as this is done, I shal get somebody on myteam to apply the note. thanks again