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SAP C4C Configuration for Tasks/Surveys for Phone Call Campaigns

Aug 17, 2017 at 10:15 AM

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hi experts

i am working on Sales Campaigns part in SAP Cloud for Service

i have requirement to configure Phone call Campaigns with Survey and assign the Campaigns to multiple users

i need to configure activity plan and routing rules to assign survey to phone call activity and assign Campaigns to users. – Tasks/Surveys for Phone Calls.

some one please help for the Tasks/Surveys for Phone Calls configuration steps or document.

Thanks

Santosh

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