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Former Member

TSW-Ticket Creation & Actualization using BDC

Hi,

I am using BDC for Ticket creation using transaction O4TEN.

After execution of this BDC, Ticket get created and Saved but it does not actualize ticket even if we click actualize button using BDC.

In real scenario, after ticket creation the status and substatus values should be "C"(Planned) and "6" (Complete) but in this case the status and substatus values are "B"(Checked) and "4"(Positive).

If we create ticket directly using O4TEN then it actualizes ticket properly.

I am not able to find out why BDC is not actualizing tickets.

Any idea?

Regards,

Umesh

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1 Answer

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    Former Member
    Aug 22, 2007 at 03:45 PM

    Umesh,

    You will not be able to actualize the ticket using BDC because of different checks inside the actualization programs.

    Try using the function module "OIJB_GENERATE_DOCUMENTS_N" for actualizing the ticket.

    In a simple way. After the ticket is saved, get the ticket key. Read the ticket header, item, OIJ_EL_TKT_I_O1, OIJ_EL_TKT_I_O2, Nom header & item details from the database for this ticket and then use these details to call the function OIJB_GENERATE_DOCUMENTS_N.

    Do not forget to commit after calling the function if there are no errors returned.

    Best Regards

    Vishnu

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