End User Training and Documents

[Former Member]

"How and who will give the Enduser Training? What does End User training consists of?"

[Former Member]

refer below

http://au.sun.com/training/images/pdf/WLIB-133-NETG.pdf

http://www.saptips.com/EndUserTraining.asp

It is the same for every other modules although here I reference it mainly for SAP HR.

1) You should understand which targeted group for the end-user training is for. Do they have any computer background or not.

2) In what way they are going to make use of the manuals supplied to them during the course of training.

Let us focus on how to prepare manuals:

In the client side , End Users are not permanent. If they get any better job outside they will resign and go out. Even if you train them well, again the end-user team disappears after some time. That is why implementing company( Client ) expects SAP Consultants to prepare documents which are self explanatory (even to a layman in SAP) and study themselves and use the sap easy access very comfortably.

Hence we should prepare a document which explains the following things comfortably:

A) All the buttons and Screens we have in sap and its importance for an end-user.

B) All the transaction codes used by end user.

C) The STEP by STEP usage methodology with screen shots and explanatory foot notes for each Transaction code.

D) Prepare a book a table and columns which should have the following information:

- Sl.NO.

- Transaction Code

- Navigation path

- Use of the Code

- Expected Result

- Achieved Result

- Remarks/Any Comment

E) Highlight the common troubles during the usage of SAP by an end- user and give the solutions (ready to use)

These problems you can come across while giving the in house training for the end-users. You just place them at one place and publish it for their usage in future for any of their new joinees as an end-user.

F) Every consultant is aware that the entire Organsiational Management is with end user only. Means consultant should train the end user in entire OM.

G) We should inform the importance of info types and usage for our purposes at expert mode, PA30, PA40 etc.,

H) Each field in the international infotypes should be explained very clearly and ensure that they are comfortable with the fields of infotypes which have been configured for their company.

For example : info type 0001 Org Assignment insists about the three structures of the HR. We should explain each sub field like Emp Group, Emp Sub Group, Personnel Area and Sub Area and its importance and relevance to their company so as to understand while processing them from the end- user point of view .

When an employee is hired into the company , now the end-user in a position to understand which employee group and subgroup, Personnel Area And Sub Area etc., should allotted..

Like this whatever comes across in SAP Easy Access should be insisted through the training of end users.

I) Demo, exercises and solutions should be provided in the manuals.

J) Glossary of terms and expansion of Acronyms, Abbreviations should be given. Like this each consultant should focus on end user training and prepare the documents.

[Former Member]

Hi,

Enduser training is given by the concerned Consultant and his area of assignment. For eg: if your are a CRM consul and are taking care of Master Data and Transaction Processing, you will be the one who will be giving the training of MD and Trans Pro.

End User Training consists of showing the End User a step by step process flow of system for his Role and how to go bout it and also to help him if he has any doubts or queries in reagrds to the system.

End user training also consists of preparing End user Manual for them to have somethn in writing.

I know its brief, i hope it suffice.

Suji