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Failed to get Document information (LO 26315)

Aug 16, 2017 at 12:28 PM

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Former Member

Hi ,

I am getting the following error while Previewing the dashboard in xcelsius and while opening the same in BI Launchpad.

Failed to get the document information. (LO 26315).

My dashboard has 33 live office connections coming from Webi built on Bex Queries.

My system config is: SAP Business objects Dashboards 4.1 sp1 ,live office 4.1 sp1, SAP BI Suit 4.1 sp1.

I am not getting the error all the times, it is coming most of the times.

Is this related to memory issue.(if yes suggest me which memory to be increased.)

I have also observed that i am getting webintelligence processing server watch danger events.

Please help me out on this.

Regards,

Sunil.

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1 Answer

Denis Konovalov
Aug 16, 2017 at 12:31 PM
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It could be memory or general load issue.
33 LO connections, how many rows each ?
If webi is getting red when this is run - maybe you're overloading it - have you done proper sizing ?

I think LO/webservices have had some improvements in the connection/load handling since 4.1 Sp1 so it also might be time to upgrade as well.

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