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C4C Service: How to trigger a visit from a service ticket?

Aug 16, 2017 at 03:43 AM

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Former Member

Hi experts,

As per the video: https://www.youtube.com/watch?v=IIrzycmylx4 from a service ticket, a visit can be created automatically.

Could you please let me know how to configure this?

Thanks in advance.

Best regards

Regina He

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2 Answers

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Former Member Aug 16, 2017 at 07:58 AM
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Once resource scheduler has been assigned to the employee, it would automatically create a Visit

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Former Member

Thanks Marc,

but i checked in the system and did not find the auto-generated visit. I can only find the scheduling method field and select appointment then i can get an appointment instead of a visit.

Could you please let me know more about the configuration? Thanks!

Best regards

Regina

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Hi Former Member,

As I know once the resource scheduler has been assigned to an employee, an 'Assignment' is created which is different from the Visit (e.g. no check in/check out).

Are you sure a Visit is created? Visit functionality is different from Assignment.

KR,

Andreas

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Former Member Apr 07 at 10:59 AM
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Dear All,

This functionality no more exist, on assignment of resource to ticket no visit will be created which was disabled in previous releases

Regards

Rachappa

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