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Former Member

C4C Service: How to trigger a visit from a service ticket?

Hi experts,

As per the video: https://www.youtube.com/watch?v=IIrzycmylx4 from a service ticket, a visit can be created automatically.

Could you please let me know how to configure this?

Thanks in advance.

Best regards

Regina He

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2 Answers

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    Former Member
    Aug 16, 2017 at 07:58 AM
    -1

    Once resource scheduler has been assigned to the employee, it would automatically create a Visit

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    • Hi Former Member,

      As I know once the resource scheduler has been assigned to an employee, an 'Assignment' is created which is different from the Visit (e.g. no check in/check out).

      Are you sure a Visit is created? Visit functionality is different from Assignment.

      KR,

      Andreas

  • Apr 07 at 10:59 AM

    Dear All,

    This functionality no more exist, on assignment of resource to ticket no visit will be created which was disabled in previous releases

    Regards

    Rachappa

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