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Former Member

CRM survey suite - Test URL - Blank Screen

Hi All,

I generated the URL for a survey but when when I try to test it gives a blank screen.

The system I am testing is a system copy of another system. In the source system the URL works fine.

I have made changes in the xml file to point to the correct host, client and port number.

Could someone please help.

Thanks

S.

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4 Answers

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    Former Member
    Aug 21, 2007 at 02:18 AM

    have you tried to use the latest patch level?

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    • Former Member

      Thanks for your reply.

      Yes we are on the latest patch. Like I mentioned the system I am having a problem with is a system copy of another system. It works in the source system, I am having this proble only in the target system. I am not sure what I am missing.

      Thanks

      S.

      Message was edited by:

      Shabnam

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    Former Member
    Aug 28, 2007 at 10:32 PM

    HI Shabnam,

    Can you please tell me how to generate the URL for Survey? in CRM 5.0.

    I tried to generate URL but I could not since I dont have idea on which entry should be maintained in

    Get Option:

    Get file:

    Send Option:

    Send file:

    and Survey URL was grayed out.

    Can you please tell me how to go forward with this issue?

    Thanks in advance,

    -Rahul.

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    Former Member
    Sep 05, 2007 at 10:41 AM

    Hello Shabnam,

    I am facing the same problem. If you have been able to solve it, kindly help me.

    Your help will be truly appreciated.

    Regards,

    Khushboo

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    • Former Member Former Member

      Hi Shabnam,

      Thanks for replying. In our case too the Survey URL is opening up on the basic server, but a blank page is appearing on the server which is a copy of the basic one.

      I have however run the report W3_PUBLISH_SERVICES, but to no avail.

      Since our scenarios are alike, do help me in case you figure a way out of the problem.

      Thanks for your help.

      Regards,

      Khushboo

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    Former Member
    Sep 07, 2007 at 12:06 PM

    Hello Shabnam,

    I faced a similar problem and this is the solution after which the URL starts working is as follows:

    Refer note: 857535 and do the following:

    TCode: se24 -- CL_SURVEY_CATSERVER

    Execute method SET_CATSERVER_ABAP

    Leave parameter USER empty.

    Now check the survey URL will start working.

    Regards,

    Khushboo

    <b>Do reward points !</b>

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