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Former Member

difference between the R/3 internet sales and CRM Internet sales

Hello

I want to know the difference between the R/3 internet sales and CRM Internet sales

If there is any document send it to my email

Jacopo.francois@hotmail.com

Regards

Jacopo francois

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1 Answer

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    Former Member
    Aug 20, 2007 at 03:38 PM

    Jacopo,

    R/3 ISA and CRM ISA differ in terms of Backend and some of the functionalities.

    CRM ISA:

    - CRM system as backend.

    - Till 4.0, Marketing functionalities only available in CRM ISA

    - IPC, Trex mandatory

    - Items not in catalog can be ordered

    - Catalog views supported

    R/3 ISA:

    - R/3 system as backend. Suitable for organizations without CRM.

    - No MArketing till 4.0 (am not sure about 5.0 though!)

    - IPC, Trex not mandatory

    - Items not replicated through catalog cannot be ordered

    - No catalog views supported

    From the code level, you have to use different java packages to make changes. XCM scenarios too are different for both.

    Generally, if you have CRM, it makes sense to deploy CRM ISA. But, if there is no CRM, then you can go for R/3 edition of ISA.

    -Pat

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