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Former Member

F-30 not showing credit item for one user

Hi All,

We have below situation in F-30.

Invoice for an amount of 100 USD

Credit note for an amount of 100 USD

Both are over due as per due date.

User 1: In F-30, enter both invoice and credit note document numbers and click on process open items.

System shows message 2 items selected but output display only invoice document and balance is equal to invoice amount.

Try entering only credit note document number and process F-30. Now it credit note shows correctly in output. Try entering only invoice document number, system selects invoice correctly. But when both documents are entered together, only invoice is shown in output. We checked all other tabs like partial/residual etc and no use.

User 2: Perform same steps. Both documents are shown correctly and balance is zero.

We already checked authorizations and both users has exactly same roles. Any guidance here is greatly appreciated.

Regards,

Vinod Vemuru

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1 Answer

  • Aug 15, 2017 at 11:52 PM

    Hi

    Did you already compare FB00 options for both Users. ?

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