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Credit Memo & Incoming Payments

Dear Expert,

Please advise how can we deal with these points?

- How to cancelled the Incoming Payments for one item, in the invoice that contained many items(Without cancelling whole Incoming Payment document).

- And how to create the Credit Memo document for closed A/R Invoices, with keeping the Relationship between documents in the (Relationship Map).

Best regards,

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5 Answers

  • Aug 17, 2017 at 08:50 AM

    If you had added the Incoming payment then trying to cancel partially is not allowed in SAP B1. But you can adjust before entry of Incoming payment or you can cancel the incoming payment then adjust the amounts and then create new incoming payment.

    In case of closed AR invoice and standalone Credit memo Relationship Map not possible, but reports based on customised query you can maintain relationship map.

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    • Thanks Balaji ,
      For the point 1: The biggest issue for us that if we create the Incoming Payment for the customer for multiple invoices, the finance employee doing this to adjust the customers balance, so if they tried to canceled the Incoming Payment, they must cancelled all Payments included in the document and re create it again, which will be a mass headache for them.
      The worsts scenario that if the Incoming payments related with Deposit documents that also contained a lot of Incoming Payments rows (if the payment through checks or credit cards).

  • Aug 17, 2017 at 12:56 PM

    Hi,

    Incoming document is based on invoice and not based on rows in invoice, we can do partial payment of an invoice.

    it is not possible to create a credit memo based on closed invoice document.

    Regards,

    vinoth

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  • Aug 17, 2017 at 02:25 PM

    Do any one faces any such scenario in his company?
    and What is the solution that was adopted?

    Thanks,

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  • Aug 22, 2017 at 01:38 PM

    Hi,

    1. Since Incoming payment always based on AR Invoice document level not row level. This standard system design. Not possible to cancel one item. You have to cancel whole incoming payment and then create AR credit memo to keep only one line in AR Invoice.

    2. Not possible to create AR Credit Memo for closed AR Invoice.

    Regards,

    Nagarajan

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  • Aug 23, 2017 at 08:42 AM

    Hi Everyone,

    Did the below scenario will solve this issue?

    1- Create the Sales order.

    2- Open new "A/R Down Payment Invoice" Document & add the Incoming Payment.

    3- Copy the Sales Order to Delivery document and add it.

    4- Copy the Delivery document to "A/R Invoice" and add it.

    This will allow you to create the Credit Memo after closed the Invoice, because it showing this option "Change Document Status to Open" in the Invoice, and this activate the Copy to button.

    Please advise if it's ok.

    Thanks.

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