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Former Member

CRM Solution database How to main the problems and solution types


Can anyone tell me how to maintain problems and solutions in the CRM solution database , after setting up the TREX and SAF for the IC webclient .

we are unable to maintain the problem types with 1200 words in the problem description in IS01 Transaction We are unable to assign the codes to the problem type at the time of maintaining the problems and solutions in the IS01 transaction for solution database . after maintaining the problems and solutions the SAF indexing with full compilation and cluster compilation . the list of documents were showing successful status but when we search by the attribute type in the knowledge search the message is showing no search refinement found .kindly expedite the solution for the the above description

The TREX connectivity has been established successfully and the SAF is configured successfully without any errors in it but but we are unable to search the text based and attribute based search in the IC webclient knowledge search .


Vikas dinaker

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1 Answer

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    Former Member
    Aug 20, 2007 at 11:08 AM

    Dear Vikas,

    Kindly check C13_BB_Config guide as service marketplace.

    It says in section on page 57, the below mentioned paragraph.

    3. On screen Create Problem maintain the following data:

    Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).

    4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.

    5.Enter the problem description listed in the box below. The first line should not exceed 40 characters, for this is like a short description of the problem that will be displayed in the first line of the hitlist in the search.

    hope this helps


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