TREX indexes TXT and Folders only

[Former Member]

Hi gurus,

Our TREX is version 7.0.25. We installed it mainly to search documents on KM's repository(CM repository with FSDB mode). In System administration -> Monitoring -> KM -> Indexing Monitor, the status of my index is red and reports N errors. I found all the N errors are DOC, PPT, PDF and etc formats. The successfully indexed ones are all TXT files and folders and they could be correctly searched by TREX.

Do I have to specify the file formats for TREX to index? If yes, where?

Regards,

Aaron

[Former Member · Accepted solution]

Hi Aaron

Logon to portal as administrator

Navigate to System Administration -> System Configuration -> Knowledge management -> Content Management -> Global Service -> Show Advanced option -> URL Generator Service

Then check the Host name.

It should be according to your portal

For example if your portal URL is http://GHIKD.sde.rfd:53200/irj/portal then you need to give host name like http://GHIKD:53200.

Regards

Pratyush

[Former Member · Accepted solution]

Hi Pratyush,

Here I found the "Host" is "http://<%hostname%>". I guess this is "http://GHIKD:53200" pattern already.

I have configured the similar settings "nameserver address" under Visual Administrator -> TREX Service.

I don't know why URL Generator is related to TREX indexing service? Seems this is not the point.

Regards,

Aaron

[anja_huber · Accepted solution]

Hi Aaron,

Pratyush is on the right side. You´ll need the correct hostname of you portal in the URL Generator service. This is essential because TREX is requesting the documents to be indexed from the portal via http. And if the hostname is not maintained the URL´s are set wrong. The reason why the small text files are indexed is because documents that are smaller than the Max Transfer Size are transferred to the TREX directly. Here is the link to documentation

http://help.sap.com/saphelp_nw04/helpdata/en/e3/92323cb24e11d5993800508b6b8b11/frameset.htm

regards,

anja

[Former Member · Accepted solution]

Hi Anja & Pratyush,

Thanks for both of you. I followed Pratyush and added system ID in ndex Management Task Queue Reader. But the index also failed. But when I extend the parameter of Max Transfer Size to 10000000 (10MB) the newly added filed are all successfully indexed.

I still have one query: If this parameter is that important, why it is not pointed out in a obvious position for TREX post installation guide? If files exceed the max size, will TREX be able to index them?( According to Anja's help URL, it says "TREX then fetches the content of the document for indexing." which means TREX will also index files but only with another mehod ) But in my situation, TREX failed for the indexing job.

Regards,

Aaron

[anja_huber · Accepted solution]

Hi Aaron,

just to make it clear. Extending the parameter shouldn´t be your solution. It was the explanation why some of the files are indexed and some not. Please take care the the URL-Generator configuration is correct as mentioned in Pratyushs and my posting.

good luck,

anja

[Former Member]

Hi Aaron

Ok Try the following

1. Logon to portal as Administrator

2. Navigate to 'System Administrator' -> Monitoring -> Knowledge Management -> Cache Monitor

3. Note the System ID of you local system from combo box under System ID

4. Navigate to System Administration -> System Configuration -> Knowledge Management -> Content Management -> Global Service -> System Landscape Definations -> Systems -> Content Management System

5. Check that the same System ID Should be there. If not there please add it by clicking on button 'New'

6. Navigate to System Administration -> System Configuration -> Knowledge Management -> Content Management -> Global Service ->Scheduler Tasks -> Index Management Task Queue Reader

7. Open "IndexServiceTaskQueueReader" for editing

8. Add the same system ID under "System ID"

I think this will solve your problem

Regards,

Pratyush