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Former Member

ERMS : Inbound e-mails into SAP from exchange server

Hi all,

We are trying to setup ERMS with in the CIC Webclient.

We are on CRM 5.0 , WAS 7.0 and using MS exchange server 2003.

The outbound email are successfully setup using info from Notes <b>455140</b>,

and <b>Agent inbox FAQs</b> and <b>How to guides on ERMS by John Burton</b>.

But the inbound emails are not coming into SAP system from the e-mail server.

We also checked note <b>46147</b> to fix issues of inbound email but were not successful.

I also checked the blog by Thomas Jung.

We just have one instance of SAP CRM system.

Please let me know if we are missing anything or

if there is any config to be done on the MS Exchange server in detail.



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1 Answer

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    Former Member
    Aug 17, 2007 at 03:36 PM

    Did you check the Mails are coming into SAP , either in SCOT or SOST.

    If yes , then there might be that the Event Linkage for the ERMS Workflow is missing .

    Go to SWU0 and do a Event Simulation , specifying the Object Type and Event ( I think Object Type ERMSSUPRT2 , Event MAILRECEIVED )

    You can see a detail description of what Workflow Task is linkked and if it currently Activated or Not .

    You can go to SWETYPV to define this Link and activate it .

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    • Former Member Former Member

      Hi shridhar,

      Where are you checking whether you got the emails into SAP or not??

      If you want to see the emails in the CIC Agent Inbox, you have to use the <b>Rule Modeler</b> to create a rule to route the emails to the inbox.Please check its related documentation.