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Advance Customer Returns: Complete status of returns order after goods receipt

Aug 15, 2017 at 05:04 AM

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Hi, I have a scenario where we will complete the status of the returns order after goods receipt into the warehouse. I was not able to use the Activity called 'No further activities'.

Does anyone know whether there is a standard way to do it?

One option I can think of is to do a zero credit (no refund) to complete the status of the order. However, this means that I have to manually create the credit memo request. I am hoping that there is a way to automate create the credit memo request after goods have been receipted into the warehouse. Can this be configured in the system? I have looked through the configuration and cannot find anything to suggest that. I can only do automatic credit memo request creation if the Material Received indicator is turned on but that is not what we want as we still want to receive the goods.

I checked this view table MSR_V_SEQ2CHAIN and found that there is a chain 1020 which has this sequence 'Receive into Plant - Mat. not Received - CMR immediately'.

However, I am not sure how this set up is being used in the advanced customer return scenario. Does anyone know?

Appreciate if someone can point me in the right direction to complete the order.

Cheers!

SF

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1 Answer

Avik Mazumder Aug 15, 2017 at 07:44 AM
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Hi,

We had implemented exact similar requirement,and so far I remember,it is configurable,so that automatically CMR gets created as follow on document. Need to check SAP system,as I do not have home connectivity. Remote software is not working currently.

Regards,

Avik

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Thanks, appreciate if you can share your findings when you manage to check the system.

Regards

SF

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Pls show us the details of spro config done at your end.

why do you use no refund in this case? what status are you referring to for the return order? We had below three sceanrio implemented,hoever there are no easy answer -it is mix of config and custom coding inside BADI.

1.Physical Return [Refund CodeI and Vendor Code N] Return SO will be created [using sales doc type ZKR2] Return Delivery Goods Receipt }Created automatically and Credit memo request is not created here Credit Note 2.Warehouse/DC Uplift [Refund CodeR and Vendor Code N] Return SO will be created [using sales doc type ZKR2] Return Delivery Goods Receipt Credit Memo Request Credit Memo

3.Vendor Uplift [Refund CodeR and Vendor Code N] Return SO will be created [using sales doc type ZKR2] Return PO Goods Receipt Credit Memo Request Credit Memo

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