Service Call report - doc numbering issue

[former_member391531]

I have a SAP B1 install. 9.2 PL7

I have begun logging service calls.

I now want to run a report for one customer to see how many calls were logged recently.

I am trying to use the Service Reports - Service Call

I have selected the customer & when I try to run the report

It says the document numbering needs to be setup.

Error in status bar - To generate this document, first define the numbering series in the administration module. (131-3)

I have setup the service calls in the document numbering.

Updated question with a screenshot attached of the current doc numbering setup.

Could someone compare & see if I am missing any for the service documents in order to run the service reports please?

Many Thanks

doc-numbering.png

[former_member391531]

Screenshots if it helps.doc-numbering.jpg

service-call1.jpg

[former_member391531 · Accepted solution]

It looks like SAP knows about this and this is something not feasible to fix in the current version.

Future release fix - SAP Note 1771518.

[agustin_marcoscividanes]

Hi

in the fiscal period which indicator did you select?

Can you post the screenshot showing the fiscal period definition?

Kind regards

Agustín Marcos Cividanes

[former_member391531]

Hi Agustin, thank you for the reply. Please see screenshot of the posting periods setup. Period indicator is set to default. Thanks Eoin

period-ind.png

[former_member391531]

I changed period indicator from default to primary. But then it won't let me create a new service call, says the document numbering is not setup.

I have tried 'Primary' as the doc number seq for Service call.

I have tried 'Primary' as the period indicator in the posting periods

I've attached the screenshot of the error when running the service call report by business partner range.service-report.png

Thanks. Eoin

[agustin_marcoscividanes]

Hi

you have two different period indicator: primary and default.

Change primary instead default in the fiscal period and try.

Kind regards

Agustín Marcos Cividanes

[former_member391531]

I changed period indicator from default to primary. But then it won't let me create a new service call, says the document numbering is not setup.

I have tried 'Primary' as the doc number seq for Service call.

I have tried 'Primary' as the period indicator in the posting periods

I've attached the screenshot of the error when running the service call report by business partner range.service-report.png

Thanks. Eoin

service-report.png

[former_member391531]

Any idea's how to sort this as it's becoming a bigger problem as we log more calls?