Urgent : Not able to replicate customer from R/3 to CRM system.

[Former Member]

Hi All,

I am performing the following steps in the testing system.

1. Defining the request through the t-code R3AR2.

2. Starting the request through the t-code R3AR4.

After the above steps, I do not see any BDoc being generated (t-code SMW01) and when I check the request status (t-code R3AR3), it is in status 'Running'. This is the status of the request even after 2 days.

The same works fine in production system and an BDoc gets generated immediately.

Can someone please let me know what could be the problem. This is very urgent.

Regards,

Madhu

[Former Member · Accepted solution]

Hi,

Do you have a filter in the adapter object

CUSTOMER

in the test system? That may be the reason of the Bdoc not getting created.

Otherwise,

1. you need to debug the R/3 extract module to see if data is being extracted.

2. If yes, you can deregister the CRM inbound queue

R3AR*

queue in

SMQR

to see if there is a queue entry. This will mean that a Bdoc is already created.

Hope this helps! Reward if its useful.

Regards,

Sudipta.

[Former Member]

Hi,

Follow this:

1. Check SMQ1 in R/3: if the queue is there then unlock it and you are done

2. Check SMQ2 in CRM: if the queue is there then unlock it and you are done

3. Check Filters in Tcode R3AC1 fro CUSTOEMR_MAIN. REmove any filters that could stop the data from being replicated from R/3 to CRM

Get back if still not solved

Kindly reward points in case helpful

Sharif