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Former Member

creating a new customer in customercheckout

hello experts,i am trying to create a new customer in customercheckout but the field customer ID is greyed out so i cannot fill in the ID. has anyone tried creating a new customer in customerchekout and got the same problem as me?if so, how can i solve this problem?

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3 Answers

  • Aug 15, 2017 at 10:46 AM

    Dear Nyamuniga,

    The field Customer ID is grayed out because the ID will be automatically assigned by the system according to your setting in the Sequence Numbers for customers (in the POS Configuration).

    Can you please try to save the newly entered customer record? Does it allow you to do so? Which number got assigned?

    Kind regards,

    Gunther Sandtner

    SAP Product Support

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    Former Member
    Aug 15, 2017 at 05:12 PM

    Dear Gunther Sandtner

    thank you for your reply but i set my sequence numbers in customercheckout (POS configuration) and when i save the customer, it does not give a customer ID and so i cannot perform any sales. on the field customer ID it remains blank. is there any other idea?

    best regards;

    Nadia Nyamuniga

    SAP Business one and Customercheckout consultant

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    • Dear Nyamuniga,

      I understand you are able to save new customers but the issue is they get saved without a customer ID? In this case I suggest you to open an incident and attach screenshots of the sequence numbers configuration as well as of the integration tab so that we know which backend systems you are using.

      Kind regards,

      Gunther Sandtner

      SAP Product Support

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    Former Member
    Sep 04, 2017 at 02:34 PM

    this is what i am talking about.maybe there is a problem.can you please check for me?

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