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Reset administrator password for CMS(Linux)

Aug 16, 2017 at 05:18 PM


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Dear All,

We have a problem here, where no one knows the administrator password to login to CMS. Below is the completed configuration on our system:

OS: Linux

DB : mySQL

We are doing following steps but not working.

1.Stop the server

2.DELETE FROM cms_infoobjects7 WHERE (ObjectID=12);


3.Post deletion of object id, We have restarted the server .

4.We didn't see the object id =12 in cms_infoobjects7 table after deleting the object id=12

5.Finally log on to the Central Management Console (CMC) using Administrator as a user name and a blank password. We are getting error.

Please advice, As priority.

Thanks in advance.

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1 Answer

Don Williams
Aug 16, 2017 at 05:20 PM

I suggest you create a case in Service Market Place and work with a Engineer to fix this. Not something we would want to make public.


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