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Hybris Marketing SAP Jam Integration Errors

Dear Experts,

I'm working on an hybris marketing (on-prem) / SAP Jam integration scenario.

I've carried out the steps of the Rapid Deployment Solution for the Jam Integration (CEJ).

I'm now able to use Jam groups for the campaign collaboration, I can upload documents to the groups and so on. But I'm facing two other errors:

1. I'm not able to create a group within the Sentiment Engagement application.

2. I'm not able to share the budget plans in the budget plans app.

Does anyone know if I have to carry out some more steps to integrate/use these two applications with SAP Jam.



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2 Answers

  • Aug 16, 2017 at 02:15 PM

    Solved the second problem with budget planning by configuring REST tunnel (not mentioned in the Rapid Deployment Solution)

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    Former Member
    Aug 17, 2017 at 12:52 PM

    Hi Tobias,

    I am also facing a similar issue and I have also configured the REST tunnel but when i go and test the tunnel service from SICF I get the undermentioned error.

    "No entry found for platform type and service root. Diagnosis You have tried to select the platform type and service root. System Response An exception was raised because the system could not find corresponding entries in the tunnel's white list (table CLB2C_TUNNEL_SRV). Procedure In Customizing table CLB2C_TUNNEL_SRV, enter the missing entries for the platform type and the OData service root. Procedure for System Administration Transaction CLB2_TUNNEL (view CLB2V_TUNNEL_C, Change View "Collaboration: Tunnel Service": Overview) allows you to define the SAP Customizing settings for the REST tunnel. You can make entries in the white list of the REST tunnel. The tunnel checks these entries before calling SAP Jam. For more information, see Customizing activity Configure REST Tunnel."

    I did check in the table and all four required entries are maintained there. I have followed the JAM configuration building block guide for integrating it with SAP Ymkt.



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    • Hi Aditya,

      what are the error messages you get in the /IWFND/ERROR_LOG?

      I've also activated the Business Function BC_SRV_STW_03 in transaction SFW5 (s. Installation & Configuration Guide p.73)

      Also check your /IWFND/MAINT_SERVICE if the SM_INTEGRATION_V2_SRV Service is running.

      I'm working on yMkt 1702, maybe there have been some changes to the 1611 version that you're working on.