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send automatic survey upon ticket completion to see customer satisfaction level

Aug 16, 2017 at 10:00 AM


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Hi expert,

Here we have a requirement to automatically send satisfaction survey when ticket has been complete.

Anyone here how to do that?

Thank you

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1 Answer

Best Answer
Vadicherla Santosh Kumar Aug 16, 2017 at 03:08 PM

Hi Rindang,

Create Workflow rule:

Business Object: Ticket

Timing on: On Every Save

Condition: Ticket Status= Complete or Closed

Rule Type: E-Mail

Sender E-mail: maintain sender e-mail address

Recipient Determination: Reported By of Ticket (customer)

if required add placeholders for E-mail Template

Create E-mail Template with Survey and Upload to Template File field to this Workflow rule.

If this answer satisfy your query, then please do not forget to click on “Accept” this answer as correct one.

Thanks and Regards


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