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Assign Telephone Campaign and calll Script to multiple users

Hi SAP C4C Experts,

its an urgent requirement

i am Working on the Sales Campaign part in SAP Hybris Cloud for Service.

I have created Telephone Campaign with Target group and I want to assign this Campaign to multiple users to execute Phone calls and i also want to load and launch call script.

In the standard scenario, I can only assign on Campaign to one Employee and there no option to upload script to display during the phone call activity.

Please advice, is there any work around to achieve this requirement or does it requires development.

Thanks in advance!

Regards

Santosh

campaign.png (36.6 kB)
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1 Answer

  • Aug 15, 2017 at 12:35 PM

    Hi!

    can you please try to assign an Organisation Unit? then any employee assigned under that Orgunit would have Access.

    Thanks,

    Krish

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