Http Error 500 when logging into SAP Netweaver Portal

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Hi All,

I am getting a Http 500 internal server error when logging into the SAP Netweaver portal. The login page is loaded and prompts the user to enter their User ID and password. After I enter the credentials the portal Home page is not loaded and a blank screen appears.

The error message displayed in the html Viewsource is :

An exception occurred while processing a request for :

iView : com.sap.portal.navigation.portallauncher.default

Component Name : com.sap.portal.navigation.portallauncher.default

com.sap.engine.services.webservices.jaxm.soap.accessor.NestedSOAPException: IOError while working with the message. Check the nested Exception..

Exception id: 09:14_15/08/07_0017_4848350

See the details for the exception ID in the log file</td></tr></table></body></html>

This problem is there only to a few users and others could login and the page is loading fine for them. We are using EP 7.0 SAP Netweaver Portal.

Not sure what went wrong as it was working last week.

Thanks for your time in advance.

Madhavi