ALert Inbox & Alert Configuration Page in RWB

[Former Member]

Hi,

When I click on the alert Inbox tab or run the transaction ALRTINBOX. I get an "error page cannot be displayed".

I have applied all the SAP notes checked all the services in SICF for alert configuration on PI, checked the exchnage profile parameters all is correct.

There is also an issue when I test the service for Alerts through SICF it gives me the same error in browser " Page cannot be displayed".

The service has a fully qualified host name. Does anybody has a clue here.

[Former Member]

Hey

If you cannot open Alert configuration tab from RWB take a look at those notes on how to resolve your problem:

750287 - XI 3.0 Runtime Workbench: Alert configuration does not start

813703 XI RWB alert configuration is incompletely displayed

Thanx

Aamir

[Former Member]

I have already done this two notes

[Former Member]

we faced the same issue and SAP note 1038797 solved this issue.

Best Regards

Alexander

[Former Member]

Hi Alexander,

What should be the BSP names I tried Alertinbox , but no luck..

Thanks for your inputs

[Former Member]

Hello Sachin,

try to run the report BSP_UNLOCK_LONG_APP with the following 2 services:

alertsubscription and alertpersonalize_rules. This helped us.

Further you have to activate the servies: sxms_alertrules and alertinbox -

in SICF: default host --> sap --> bc --> bsp --> sap --> "Servicename"

Best Regards

Alexander

[Former Member]

Hi Alexandar,

I unlock the two BSP applications & all the services in SICF are running.

But still it gives page cannot be displayed.

I think its do with the HTTP setting & none of the BSP applications are working. even in Excnhange profile I changed the port.

Any more clues ..

Thanks

Sachin

[Former Member]

Hi Alexander,

This is solved now. The problem was of domain mapping. Our PI system is hosted by IBM whichi is in different domain.

Thanks for your suggestion

Sachin